We appreciate and value your trust, which is why we strive to deliver services that exceed your expectations. This includes offering you a guaranteed decision on most of your transactions within three working days.
To ensure that we track your application and the timelines in an efficient manner, please send us an SMS:
In the event that we are unable to meet your request in the promised timeframe, you will earn 5000 TouchPoints as compensation. No questions asked.
To view the Terms and Conditions, click here.
ADCB promises to meet your service requests in 2 working days.
You trust us with your life’s earnings and ambitions. Naturally, our services must match up to your trust. To do so, we now offer you a guarantee to meet your service request within 2 Business Days.
ADCB is the first bank in the UAE to offer this service guarantee for:
However, if we are not able to meet your service request in the promised timeframe, you will earn 5000 TouchPoints as compensation. No questions asked.
Click here for Terms and Conditions.
ADCB promises to resolve your complaints in 3 working days.
We promise to resolve all complaints in 3 business days from the time the remedy request is logged with ADCB. Should the complaint take greater than 3 business days to resolve, we will compensate you with 5000 TouchPoints. *TPs will be offered on bank errors & service failures only.
Click here for Terms and Conditions.
Customers who request a credit card replacement by calling the Contact Centre or by visiting one of our branches will qualify for the Service Guarantee.
As part of our Service Guarantee promise for customers, our commitment is to deliver the replacement card by courier within four working days. Should we fail to do so, you will benefit from 5,000 TouchPoints as a compensation.
To view the Terms and Conditions, click here.
ADCB Product return policy applies to Personal Loans/Personal Finances, Smart Loans/Smart Finances, Auto Loans/Auto Finances, Overdraft Facilities/Salary Advance Facilities, Credit Cards (Conventional and Islamic) and all CASA Accounts (Conventional and Islamic).
The terms and conditions are as follows:
Call our 24-hour contact centre on 600 50 2030.
We will be happy to welcome you at any of our branches. Find the closest branch to you