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FAQ - Free Banking

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Questions

  1. What is Free Banking?

  2. Why Free Banking?

  3. What are the charges being waived as part of “Free Banking”?

  4. What is the Fair Usage Policy?

  5. Are these waivers applicable across all branches of ADCB?

  6. Are there some charges which will continue to apply?

  7. Will Free Banking be applicable to all Aspire, Privilege and Excellency customers?

  8. Will Free Banking be applicable to existing and new customers?

  9. Are there any Minimum Balance requirements or related charges to avail of Free Banking?

  10. Is a Salary Transfer mandatory to avail of Free Banking?

  11. When is Free Banking being launched?

  12. Is Free Banking – free forever?

  13. Is Free Banking applicable to other bank products, such as: Credit Cards, Loans or other Investment Products?

  14. What about the previous charges that have been applied to my account(s) already?

  15. Is Free banking applicable to Business or Corporate bank accounts?

  16. I hold multiple accounts with ADCB. Is Free Banking applicable to all my accounts?

  17. Will Free Banking be applicable to my Islamic Banking account(s)?

  18. What are the estimated savings for customers due to Free Banking?

  19. Will customers continue to earn TouchPoints post Free Banking?

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Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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