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FAQs - Debit Cards

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Information about the new ADCB Chip and PIN Debit Card

  1. What is the ADCB Chip and PIN Debit Card all about?

  2. What does ADCB Chip and PIN Debit Card do?

  3. Can the new ADCB chip and PIN debit card be used for everyday shopping?

  4. Is the selected Personal Identification Number (PIN) same for purchases at the Point of Sale (POS) as well as at the ATM?

  5. If I change my PIN, will it be applicable for both the purchases at the Point of Sale (POS) as well as at the ATM?

  6. What will happen if the incorrect Personal Identification Number (PIN) is keyed in?

Information about the new ADCB Chip and PIN Debit Card with PayPass Technology

  1. What is ADCB PayPass Debit Card?

  2. How is it different from other cards?

  3. How do I benefit as a customer?

  4. Where will my ADCB MasterCard® PayPass™ Debit Card work / will it work on PayPass™ readers across the globe?

  5. Will my debit card work on terminals which display only MasterCard® logo but does not display PayPass™?

  6. Will the transactions conducted appear on the statement?

  7. Can I get ADCB MasterCard® PayPass™ Debit Cards for my family members?

  8. Is the signature requirement waived for my ADCB MasterCard PayPass Debit Card purchases? Is there a limit?

  9. Is it safe?

Type Of ADCB Chip and PIN Debit Cards

  1. At ADCB, we have designed different products to meet different requirements of our customers.

Getting Started

  1. How do I get started once I have received my card?

  2. How do I activate my ADCB Chip and PIN Debit Card?

  3. What happens if I do not activate my ADCB Chip and PIN Debit Card?

  4. How do I select / change my ATM PIN?

  5. Who else knows my PIN and is it safe to reveal it to anyone?

General

  1. To which account will the Chip and PIN Debit Card be linked to?

  2. Can I get add on (supplementary) cards?

  3. Are the supplementary cards linked to my primary card account?

  4. How do I apply for the supplementary cards?

  5. How will the card/s be delivered to me?

  6. Will my purchase transactions carried out on the debit card appear on the Account statement?

  7. Do I have to sign on the signature panel on the back of the card?

  8. How do I update my contact details?

  9. How do I select / change my Telephone banking Personal Identification Number (TPIN)?

  10. How do I register for ADCB Personal Internet Banking?

Benefits

  1. What are the benefits of the ADCB Chip and PIN Debit Card?

  2. What are the benefits of the ADCB Privilege Debit Card?

  3. What are the benefits of the ADCB Excellency Premium Debit Card?

  4. What are the benefits of the Etihad Guest Above Aspire Card?

  5. What are the benefits of the Etihad Guest Above Privilege Club Card?

  6. What are the benefits of the Etihad Guest Above Excellency Card?

Usage

  1. When can I use my ADCB Chip and PIN Debit Card at the ATM?

  2. When can I use my ADCB Chip and PIN Debit Card at the Merchant / Retail Outlet or Point of Sale?

  3. Do I have to sign on the signature panel on the back of the card?

  4. How do I use my ADCB Chip and PIN Debit Card for purchases at the Merchant/Retail outlet or Point Of Sale (POS)?

  5. How do I use my ADCB Chip and PIN Debit Card at a retail outlet?

  6. Can my ADCB Chip and PIN Debit Card be used outside the UAE for purchases and cash withdrawals?

  7. Can I use the ADCB Chip and PIN Debit Card over the net to make online purchases?

  8. Are there any transaction limits for the ADCB Chip and PIN Debit Card?

Charges

  1. Are there any charges for using the ADCB Chip and PIN Debit Card at an ATM?

  2. Are there any charges for using the card for making payments at merchant / retail outlets?

  3. Do merchants / retail outlets charge extra amount for paying with the ADCB Chip and PIN Debit Card?

  4. Is there any annual membership fee payable for the ADCB Chip and PIN Debit Card?

Validity

  1. For how long is my ADCB Chip and PIN Debit Card valid?

Lost / Stolen / Damaged Card

  1. What should I do if the Debit card (primary / supplementary) is lost /stolen or damaged?

  2. What happens to the transactions on the existing card when the card is replaced?

  3. Will the TouchPoints that I had earned and not redeemed on the card prior to reporting the card lost / stolen / damaged be transferred to the new account?

  4. Will the Etihad Guest Miles that I have earned and not redeemed on the card prior to reporting the card lost / stolen / damaged be transferred to the new card account?

Rewards / Offers

  1. TouchPoints

  2. How can I earn TouchPoints with my ADCB Chip and PIN Debit Card?

  3. Etihad Guest Miles Program

  4. How can I earn Etihad Guest Miles on my Etihad Guest Above Debit Card?

Closure Of Account

  1. Do I have to return the card/s if the account has to be cancelled?

  • Contact Us
  • ATMs / Branches

Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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