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One-Time Password (OTP)

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Frequently Asked Questions

  1. What is a One-Time Password (OTP)?

  2. How does the One-Time Password (OTP) work?

  3. Will the login to ADCB Personal Internet Banking change? Will I need a One-Time Password (OTP) to login?

  4. Why is this One-Time Password (OTP) process introduced?

  5. Are my accounts secure without One-Time Password (OTP)?

  6. How do I generate the One-Time Password (OTP)?

  7. What are the transactions to which One-Time Password (OTP) will apply? OR Do I have to enter a One-Time Password (OTP) for every transaction or every session?

  8. Within how much time should I receive my One-Time Password (OTP)?

  9. What is the validity of each One-Time Password (OTP)?

  10. What happens if the One-Time Password (OTP) has expired or my Internet Banking session has timed out?

  11. Do I need to retain my One-Time Password (OTP) for logging in next time or for another transaction? Should I delete it from my SMS message box?

  12. What should I do if my mobile number is not updated?

  13. Can I turn off the One-Time Password (OTP)?

  14. Can I continue using ADCB Personal Internet Banking without the One-Time Password (OTP)?

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Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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