FAQ - ADCB Mobile

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Questions

1. What is ADCBMobile?

   ADCBMobile is ADCB's latest addition to the various banking channels. This service enables you to have complete access to your ADCB Account 24/7. It allows you to request account and credit card information.

2. What is the difference between SMS Pull and the Alerts I receive?

   SMS Banking alerts are sent to you as per pre-defined events like when a Salary is credited or when your Term Deposit is maturing. SMS Pull enables you to send a message to 2626 to request information on your banking & credit card accounts and transactions.

3. What are the banking services available on ADCBMobile?

   By sending an SMS message to 2626 you can conduct the following transactions:

   • Account balance inquiries.
   • Credit card balance inquiries.
   • Mini statement (account and credit card).
   • Utility Bill Payments (AADC, ADDC & DEWA).
   • Etisalat Bill Payments and WASEL Top Up.

4. How do I subscribe for ADCBMobile?

   Signing up for ADCBMobile is as simple as using the service. All you have to do is send REG followed by your full account or credit card number. to 2626. For example REG 123456030001.

5. How long does the activation process take?

   Signing up for ADCBMobile is as simple as using the service. All you have to do is send REG followed by your full account or credit card number. to 2626. For example REG 123456030001.

6. Are the commands case sensitive?

   No, the commands are case insensitive for example you can send your command as BAL 030001, or bal 030001 or Bal 030001 when inquiring about your account balance.

7. Will there be any delay or failure in messages sent to me?

   The messages are sent real-time. You will immediately receive a response on your mobile right after you request for an activity. Delays and errors occur when the network of your mobile service provider is being heavily used.

8. Is the Service active 24/7?

   Yes, the service is active 24 hours a day, 7 days a week.

9. How much will the service cost me?

   ADCB offers the service subscription and the ADCBMobile service free of charge, as of now. All messages sent from ADCB to you are also free of charge. Your mobile service provider will charge SMS rates according to the company tariffs on messages sent by you.

10. What happens if I changed my mobile number after I have registered?

    If you have changed your mobile number after completing the subscription process, you will need to provide your new mobile number by visiting www.adcb.com and log on to ADCB@ctive Internet Banking or call 8002030.

11. Can I access this service from any mobile phone?

    No, you can only access this service from the mobile number that is linked to your account.

12. Can I cancel my subscription any time?

    You can easily cancel your subscription by calling 8002030

13. What should I do to if I have further queries on this service?

    If you have any further questions, please call 8002030.